:root{
  --navy:#263548;--navy-2:#33465e;--navy-3:#1b2737;--gold:#CD9F17;--gold-d:#9A7710;--gold-l:#f3e6bd;
  --ink:#2b3645;--mut:#6b7686;--mut-2:#98a1ae;--soft:#f6f3ea;--line:#e3ddcb;--line-2:#ece8dc;--blue:#eef2f7;
  --green:#2f7a52;--greenbg:#e9f3ec;--red:#9a2f2f;--redbg:#fbeeee;--amber:#9A7710;--amberbg:#fff6dc;
  --bg:#eceef2;--card:#ffffff;--r:14px;--r-s:10px;
  --sh:0 1px 2px rgba(38,53,72,.06),0 6px 24px rgba(38,53,72,.08);
  --sh-l:0 20px 60px rgba(27,39,55,.25);
  --serif:'Playfair Display','Liberation Serif',Georgia,serif;
  --sans:'Inter','Liberation Sans',Arial,sans-serif;
}
*{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth;-webkit-text-size-adjust:100%}
body{font-family:var(--sans);color:var(--ink);font-size:15px;line-height:1.55;background:var(--bg);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--navy)}
h1,h2,h3,h4{font-family:var(--serif);color:var(--navy);font-weight:600;line-height:1.2}
[hidden]{display:none!important}
.mut{color:var(--mut)} .small{font-size:13px} .tiny{font-size:12px}
.serif{font-family:var(--serif)}
.eyebrow{font-size:11px;font-weight:600;letter-spacing:.22em;color:var(--gold-d);text-transform:uppercase}

/* Botões */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:10px 18px;border-radius:99px;
  border:2px solid var(--line);background:#fff;color:var(--navy);font-weight:600;font-size:14.5px;cursor:pointer;text-decoration:none;
  transition:transform .08s,background .2s,border-color .2s,box-shadow .2s;white-space:nowrap}
.btn:hover{border-color:var(--navy)}
.btn:active{transform:translateY(1px)}
.btn:focus-visible,.focusable:focus-visible{outline:3px solid var(--gold);outline-offset:2px}
.btn.pri{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.pri:hover{background:var(--navy-2);border-color:var(--navy-2)}
.btn.gold{background:var(--gold);border-color:var(--gold);color:var(--navy-3)}
.btn.gold:hover{filter:brightness(1.06)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.ghost:hover{background:var(--blue);border-color:transparent}
.btn.danger{color:var(--red)} .btn.danger:hover{border-color:var(--red)}
.btn.sm{min-height:34px;padding:6px 12px;font-size:13px}
.btn[disabled]{opacity:.55;cursor:not-allowed;transform:none}
.btn svg{flex:none}

/* Campos */
.field{display:grid;gap:6px}
.field label,.lbl{font-size:13px;font-weight:600;color:var(--navy)}
.field .hint{font-size:12px;color:var(--mut)}
.inp,textarea.inp,select.inp{width:100%;border:1.5px solid var(--line);border-radius:var(--r-s);padding:10px 12px;background:#fff;font-size:15px;transition:border-color .15s,box-shadow .15s}
textarea.inp{resize:vertical;min-height:88px;line-height:1.5}
.inp:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(205,159,23,.22)}
.inp.err{border-color:var(--red);box-shadow:0 0 0 3px rgba(154,47,47,.12)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px;align-items:start}
.switch{display:flex;align-items:flex-start;gap:12px;cursor:pointer}
.switch input{appearance:none;-webkit-appearance:none;width:42px;height:24px;border-radius:99px;background:#cfd5de;position:relative;flex:none;cursor:pointer;transition:background .2s;margin-top:1px}
.switch input::after{content:'';position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:left .2s;box-shadow:0 1px 3px rgba(0,0,0,.2)}
.switch input:checked{background:var(--green)} .switch input:checked::after{left:21px}
.switch input:focus-visible{outline:3px solid var(--gold);outline-offset:2px}

/* Chips de status */
.chip{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:99px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--blue);color:var(--navy)}
.chip::before{content:'';width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.8}
.chip.s-Enviada{background:#eef2f7;color:#40526b}
.chip.s-Visualizada{background:#e8eefc;color:#3a55a4}
.chip.s-Em\ andamento,.chip.s-Reaberta{background:var(--amberbg);color:var(--amber)}
.chip.s-Respondida{background:var(--greenbg);color:var(--green)}
.chip.s-Atrasada,.chip.s-Bloqueada,.chip.s-Expirada{background:var(--redbg);color:var(--red)}
.chip.s-Arquivada,.chip.s-Cancelada{background:#f1f3f6;color:var(--mut)}
.chip.alta{background:var(--redbg);color:var(--red)}

/* Notificações (toasts) */
.toasts{position:fixed;right:20px;top:20px;z-index:150;display:flex;flex-direction:column;gap:10px;width:min(92vw,380px);pointer-events:none}
.tx{--c:var(--navy);pointer-events:auto;position:relative;overflow:hidden;display:flex;gap:12px;align-items:flex-start;background:rgba(255,255,255,.97);backdrop-filter:blur(10px);
  border:1px solid var(--line-2);border-left:4px solid var(--c);border-radius:14px;padding:13px 14px 15px;box-shadow:0 12px 34px rgba(27,39,55,.18);
  animation:txEntra .38s cubic-bezier(.2,.9,.3,1.25) both}
.tx.saindo{animation:txSai .25s ease forwards}
.tx.bate{animation:txBate .35s ease}
.tx-sucesso{--c:var(--green)}.tx-erro{--c:var(--red)}.tx-aviso{--c:var(--gold)}.tx-info{--c:var(--navy)}.tx-novo{--c:var(--gold)}
.tx-ic{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex:none;color:#fff;background:var(--c)}
.tx-novo .tx-ic{background:linear-gradient(135deg,var(--gold),#e8c04a);color:var(--navy-3);animation:txGira 1.2s ease}
.tx-c{flex:1;min-width:0}.tx-c b{display:block;color:var(--navy);font-size:14.5px;line-height:1.35}.tx-c p{font-size:13.5px;color:var(--mut);margin-top:2px;line-height:1.4}
.tx-a:empty{display:none}.tx-a{margin-top:8px}
.tx-btn{border:1.5px solid var(--c);color:var(--c);background:#fff;border-radius:99px;padding:4px 12px;font-weight:700;font-size:12.5px;cursor:pointer}
.tx-btn:hover{background:var(--c);color:#fff}
.tx-n{font-size:11px;font-weight:800;color:var(--c);background:color-mix(in srgb,var(--c) 12%,#fff);border-radius:99px;padding:1px 7px;align-self:center}
.tx-x{border:none;background:none;color:var(--mut-2);cursor:pointer;width:26px;height:26px;border-radius:8px;display:flex;align-items:center;justify-content:center;flex:none;margin:-2px -4px 0 0}
.tx-x:hover{background:var(--blue);color:var(--navy)}
.tx-t{position:absolute;left:0;right:0;bottom:0;height:3px;background:var(--c);opacity:.35;transform-origin:left}
@keyframes txEntra{from{opacity:0;transform:translateX(30px) scale(.96)}to{opacity:1;transform:none}}
@keyframes txSai{to{opacity:0;transform:translateX(24px) scale(.96);margin-top:-60px}}
@keyframes txBate{40%{transform:scale(1.03)}}
@keyframes txGira{from{transform:rotate(-90deg) scale(.6)}to{transform:none}}
@media(max-width:640px){.toasts{left:50%;right:auto;top:auto;bottom:14px;transform:translateX(-50%)}@keyframes txEntra{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:none}}}

/* Confirmação */
.cf{text-align:center;display:grid;gap:10px;justify-items:center}
.cf-ic{width:58px;height:58px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--gold-l);color:var(--gold-d);animation:estoura .4s ease}
.cf.perigo .cf-ic{background:var(--redbg);color:var(--red)}
.cf h2{font-size:21px}.cf p{color:var(--mut);font-size:14.5px;max-width:420px}
.cf-b{display:flex;gap:10px;justify-content:center;flex-wrap:wrap;margin-top:8px}
.btn.danger-s{background:var(--red);border-color:var(--red);color:#fff}
.modal-bg.saindo{animation:fade .18s reverse forwards}.modal-bg.saindo .modal{animation:pop .18s reverse forwards}

/* Modal */
.modal-bg{position:fixed;inset:0;background:rgba(27,39,55,.55);backdrop-filter:blur(3px);z-index:90;display:flex;align-items:center;justify-content:center;padding:16px;animation:fade .2s}
.modal{background:#fff;border-radius:18px;max-width:560px;width:100%;max-height:90vh;overflow:auto;box-shadow:var(--sh-l);padding:24px;animation:pop .22s ease}
@keyframes fade{from{opacity:0}} @keyframes pop{from{opacity:0;transform:scale(.97) translateY(6px)}}

.spin{width:22px;height:22px;border-radius:50%;border:3px solid rgba(38,53,72,.15);border-top-color:var(--gold);animation:sp .8s linear infinite;display:inline-block}
@keyframes sp{to{transform:rotate(360deg)}}
.skel{background:linear-gradient(90deg,#eef0f3 25%,#f7f8fa 50%,#eef0f3 75%);background-size:200% 100%;animation:sk 1.2s infinite;border-radius:8px}
@keyframes sk{to{background-position:-200% 0}}
@media(max-width:640px){.grid2{grid-template-columns:1fr}}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

/* ---- animações compartilhadas ---- */
@keyframes entra{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
@keyframes estoura{0%{opacity:0;transform:scale(.96)}60%{transform:scale(1.01)}100%{opacity:1;transform:none}}
@keyframes brilho{0%{box-shadow:0 0 0 0 rgba(205,159,23,.55)}100%{box-shadow:0 0 0 10px rgba(205,159,23,0)}}
.anim-in{animation:entra .42s cubic-bezier(.2,.7,.2,1) both}
.anim-pop{animation:estoura .35s ease both}
.inp.flash{animation:brilho 1.1s ease-out;border-color:var(--gold)}
.confete{position:fixed;inset:0;pointer-events:none;z-index:200}
.lnk{background:none;border:none;color:var(--gold-d);font-weight:700;cursor:pointer;padding:0;font-size:inherit;text-decoration:underline;text-underline-offset:2px}
mark{background:var(--gold-l);color:var(--navy);border-radius:3px;padding:0 1px}

/* ---- conversa (portal e painel) ---- */
.chat{display:flex;flex-direction:column;gap:10px;max-height:420px;overflow:auto;padding:6px 2px 10px;scroll-behavior:smooth}
.bolha{max-width:82%;padding:10px 13px;border-radius:16px;font-size:14.5px;line-height:1.5;animation:entra .3s ease both;box-shadow:0 1px 2px rgba(38,53,72,.06)}
.bolha small{display:block;margin-top:4px;font-size:11.5px;opacity:.75}
.bolha.esc{align-self:flex-start;background:var(--blue);color:var(--ink);border-bottom-left-radius:5px}
.bolha.eu{align-self:flex-end;background:var(--navy);color:#fff;border-bottom-right-radius:5px}
.bolha.eu small{color:#d8dee8}
.compor{display:flex;gap:8px;align-items:flex-end;margin-top:8px}
.compor textarea{flex:1;min-height:52px}
.chip.s-Em\ análise{background:#e8eefc;color:#3a55a4}
.chip.s-Concluída{background:var(--greenbg);color:var(--green)}